Privacy policy

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from duvethog.co.uk (the “Site”).

Personal information we collect
When you visit our Site, we automatically collect certain information about your device and how you use the Site. This may include information about your web browser, IP address, time zone, cookies on your device, the pages or products you view, how you arrived at the Site and how you interact with it. We refer to this as Device Information.

When you make or attempt to make a purchase, we also collect information needed to process your order. This may include your name, billing and delivery addresses, payment information, email address and telephone number. We refer to this as Order Information.

We may also receive personal information when you contact us, sign up to receive our emails, leave a review or otherwise interact with us.

In this Privacy Policy, when we refer to Personal Information, we mean Device Information, Order Information and other information that can identify or relate to you.

Cookie Consent
We use a cookie consent tool to manage your choices about non-essential cookies and similar technologies. Where consent is required, these technologies will not be used unless you choose to accept them.

You can accept, reject or change your cookie preferences at any time using the cookie settings available on our Site.

How we use your personal information
We use your personal information to process and fulfil your orders, arrange delivery, process payments and refunds, communicate with you about your order, and provide customer service.

We may also use your information to prevent fraud, maintain and improve our Site and services, understand how our Site is used, and, where you have given us permission or where otherwise permitted by law, send you marketing communications.

We process personal information where necessary to fulfil our contract with you, comply with our legal obligations, pursue our legitimate business interests, or where you have given us your consent.

Sharing your personal Information
We share personal information with trusted service providers where necessary to operate our business and provide our services. This may include providers that help us run our online store, process payments, fulfil and deliver orders, provide customer service, send communications, analyse how our Site is used and support our advertising.

We may also share personal information where required by law, to respond to lawful requests, or where necessary to protect our rights.

International Transfers
Some of the service providers we use may process personal information outside the UK. Where personal information is transferred internationally, we take steps to ensure appropriate safeguards are in place in accordance with applicable data protection law.

Advertising and analytics
We may use information about how you use our Site to help us understand how our website is performing and to make our advertising more relevant.

Where required, we will only use non-essential cookies and similar technologies for analytics or advertising with your consent. You can accept, reject or manage these through the cookie settings available on our Site.

Data retention
We keep your personal information only for as long as necessary for the purposes described in this Privacy Policy, including to fulfil our legal, accounting and reporting obligations, resolve disputes and enforce our agreements. How long we retain information will depend on the type of information and why we need it.

Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal and regulatory requirements. We will publish any updates on this page.

Your Privacy Rights
Under UK data protection law, you may have rights in relation to your personal information, including the right to access, correct or delete your data, restrict or object to certain processing, and withdraw consent where consent is the basis on which we process your information.

You can exercise your privacy rights through our Privacy Requests page, or contact us at hello@duvethog.co.uk

Contact us
If you have any questions about this Privacy Policy, how we use your personal information, or would like to make a complaint, please contact us at hello@duvethog.co.uk or write to us at:

Duvet Hog HQ
Normandy Hill House
Normandy Common Lane
Normandy
GUILDFORD, GU3 2AP
United Kingdom

If you have concerns about how we use your personal information, you also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.