FAQs 2.0

Don't worry!
Check out the next FAQ to see the discount codes we're running now.

Yes, we do! We are currently running the following discount codes:

WELCOME10 for 10% off for first time buyers,

Please enter the code into the box on the Checkout Page*.

*Heads up: Checkout page not to be confused with the page prior to this, i.e. the Cart page :-)

You can only use one voucher code per order. If you’ve come across two valid voucher codes, be sure to use the offer that gives you the best deal!

On the 'Checkout' page. This is the page AFTER the 'Cart' page.

So, having added the duvet of your choice to the cart, go to the 'Cart' page. Now, you're probably expecting to find the 'Discount code' box on this page, but it's on the next page. To get from the 'Cart' page to the 'Checkout' page:

1.  Click on the 'CHECKOUT' button.
2.  Once on the 'Checkout' page, you will find the 'Discount code' box on the right-hand side of the page. It is pale grey.
3.  Enter the relevant code.
4.  Then click on the grey 'APPLY' button.

Our 60 night free trial lets you sleep with our duvet, like a test drive for your bed! 

You will be charged for the duvet as you place your order. But rest assured, you have 60 nights from the time your order was placed to initiate a free return for a full refund. To start a return, just give us a call/text on 07909 93355 or send us an email at hello@duvethog.co.uk.

As we said, we'll even send you a free returns label if you are based in the UK. Please return your duvet in its original box, complete with any merchandise provided. You will be refunded in full upon receipt of the returned duvet. Depending on your bank this typically takes 1-2 business days.

Nope. Unlike duvets encased in a tightly woven Cotton Sateen / Satin / Bamboo or Modal our duvets don't slide anywhere!

Discarded plastic PET bottles are washed, have their labels removed and are then shredded into tiny flakes. Next the flakes are melted and run through a giant spaghetti stringer-like machine. This produces silk-soft textile fibres that are finer than your eyelashes. It's this upcycled fibre that we spin, fluff up and give a second life as a luxuriously soft, airy fill for our duvets.

Absolutely! It's perfect for children.

They love it's comfiness. Plus the fact you can wash it at home and it's fast-drying comes in handy too.

PLEASE NOTE: As with ANY duvet for a child under the age of 5, we recommend you opt for a 4.5 tog, our 'Summer Warm' duvet all year round. This is purely as many young children haven't fully developed the ability to control their body temperature. So a cooler duvet is sufficient.

Yes, not only is your duvet hypoallergenic but it has been independently tested. It's 100% standard 100 Oeko-Tex certified free of nasty chemicals.

Absolutely :)

Once or twice a year is perfect. This'll keep your duvet feeling fresh and fluffy, but not over-loved.

No, it won't clump. It won't crease. And the cover won't end up covered in tiny bobbles... we promise.

We recommend 30°C (as stated on the wash label). Washing at lower temperatures uses less energy - so it's more eco. That said, wash your duvet at 60°C if you suffer from allergies – but be sure to plant a tree too!

Grammes per square metre:

Summer Warm: 305

All Year Round: 485

Winter Warm: 575

Total duvet weights (approx.) in kgs:

Yes, we do. We take great pride in the craftsmanship of our duvets and the expertise of our manufacturing team. As such, we provide a 2-year guarantee. So, if your duvet ever rips, give us a shout and we’ll repair it. If a repair is impossible, we’ll replace it free of charge and plant a tree in honour of our fallen comrade.

Standard UK duvet sizes:

Single: 135 x 200 cm

Double : 200 x 200 cm

Kingsize: 225 x 220 cm

Super Kingsize: 260 x 220 cm

Designed in the UK, manufactured in UK-owned, award-winning eco factory in Estonia.

We are an online store, so no... we do have a dog though and dogs are better!

To complete your order on our website, you only need to enter your email address. It is possible to complete your order as a ‘guest’. If you want to be able to see previous orders then it is a good idea to set up an account, which you may do so here and log in. If you have already done this and are finding it tricky to log in, send us an email to hello@duvethog.co.uk or text/phone us on 07909 933555 and we shall try and help you.

Please email us at hello@duvethog.co.uk or text/call us at 07909 933555 as soon as possible. Orders are processed quickly to ensure customers receive them as soon as possible, so the sooner you get in touch the better!

All orders are despatched within 1 business day. We’ll send you a shipment notification email with a tracking number as soon as your package is on its way.

DPD, our courier, will also email you (or text you, if you include your mobile number with your order details) with updates on the delivery status of your order. They will also advise you of a 1-hour delivery window on the day of delivery, so you can plan your day.

Nothing! All deliveries within the UK are free ;)

All orders are despatched within 1 business day via DPD. We’ll send you a shipment notification email with a tracking number as soon as your package is on its way.

No - we don't currently ship to destinations outside of the U.K.

No - we don't currently ship to destinations outside of Europe.

We’re sorry to hear you didn’t love your Duvet Hog Original! Please call/text us at 07909 933555, or send us an email at hello@duvethog.co.uk to initiate a return. We’ll get back to you in 1-2 business days with a returns label. For more details please go to our returns page.

Returns are refunded to the original method of payment.

We are currently only able to cover return shipping costs for orders within the UK.

If the duvet really isn't for you, just let us know within 60 days of ordering. Email us at hello@duvethog.co.uk or call/text us at 07909 933555 to initiate a return.

We'll then send you a returns label and would be super grateful if you could drop off the parcel at your local DPD drop-off point.

As we hate waste, all returned duvets are cut up and repurposed into doggy 'duvets'. Doggies love 'em!

For more details please go to our returns page.

You will be refunded to the original method of payment.

Once we have received and checked over your returned duvet, please allow 3-5 business days for your refund to be processed and appear in your account.

1. If a product is faulty and within the 2-year guarantee, we are happy to repair or replace it.

2. Please do contact us with details of the fault.

3. We may ask for pictures to assess the product, as a first step.

4. Ultimately we'll need to inspect the product ourselves.

We'll therefore arrange for a returns label to be emailed to you, so you can return it to us.

For more details please go to our returns page.

We're really sorry if we've made any silly mistakes with your order! Please email us at hello@duvethog.co.uk or text/call 07909 933555 and we’ll sort things out.